Don't ask me for stuff you do not need!

I was using a chat on  a site yesterday. The chat window opened and had 4 open boxes:

·        Name

·        Email Address

·        Phone Number

·        Question

I put my name and question in.....I was then told that I needed to add my email....I did.....then it said I needed to add my phone number... Bye Bye..... Why ask your visitor for any information that you do not need to accommodate their request? If I am more interested after chatting with you, I will give you the information.

" Let's make it easy for the customer....we are not in the order prevention business